Retail - Freight Costs

We use Australia Post  for freighting our products to you.
Heart of the Earth ships goods Australia wide.Currently we do NOT accept international orders through our website, please contact us on + 612 6680 9688

A package and handling fee of $5.50 is added to your freight which covers the packaging, registered post and careful handling to the post office. Registered Post gives you an added level of security.

Registered Post gives you:

• proof that the article was sent (when lodged at an Australia Post retail outlet counter)
• proof that the article was received - a signature is obtained on delivery
• compensation for loss or damage of the article up to $100 for a standard registered delivery.

" Behind the scenes "Every item has been weighed and measured. Upon selection of an item this information is sent to the cart area and is added to an accumulating calculator which adds as you add products to the cart. Approximate dimensions of the parcel are calculated by length, width and height and weight and then added to your invoice as freight.

Australia Post assesses charges for parcels according to their actual or cubic weight equivalent, whichever is greater. Weights are rounded up to the nearest kilogram in all calculations.

Dimension restrictions apply to all parcels, including maximum length and girth.
There is a maximum of 20 Kg to each box.



Customer Service Policy

Heart of the Earth is committed to providing exceptional customer service and we pride ourselves in quality crystals and gifts. We endeavour to make sure that all products listed on our website are currently in stock and pricing is correct.

The item will pass through dispatch within 48hours, if we are unable to meet this time we shall contact you regarding expected delivery time.

For a standard parcel the expected delivery time is 3 - 10 Business days, this will vary depending upon the delivery location. (outback will take longer)

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days.

Security Policy
When purchasing from Heart of the Earth, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre sale@heartoftheearth.com.au


Disclaimer

Any postage charges are a guide only, and are subject to change at the discretion of Heart of the Earth. Please contact us for confirmation of all postage rates.

Wholesale - Freight Costs

These prices are the prices given to us by our courier and prices are dependent upon location and weight. The location zones are depicted by the courier and a guide.

Once the order has been chosen by our staff we shall contact you with the total invoice cost and freight. Once we have your approval and payment details we will dispatch your items within 24 hours.

* Our courier costs are subject to change without notification*
Maximum weight per package is 25Kg

These prices are for the first 5Kg every 5 Kg over (or part of) will be an additional $3.85

Local Delivery

$6.27 for 5Kg
+ $3 package & handling

Short haul Delivery

$8.58 for 5Kg
+ $3 package & handling

Red Zone Delivery

$12.05 for 5Kg
+ $3 package & handling

Orange Zone Delivery

$17.88 for 5Kg
+ $3 package & handling

Green Zone Delivery

$24.15 for 5Kg
+ $3 package & handling

White Zone Delivery

$32.51 for 5Kg
+ $3 package & handling

Outback Zone Delivery

$52.80 for 5Kg
+ $3 package & handling

* Our courier costs are subject to change without notification*
Maximum weight per package is 25Kg