We use Australia Post for freighting our products to you.
Heart of the Earth ships
goods Australia wide.Currently we do NOT accept international orders through our website, please contact us on
+ 612 6680 9688
A package and handling fee of $5.50 is added to your freight which covers the packaging, registered post and careful handling to the post office. Registered Post gives you an added level
of security.
Registered Post gives you:
" Behind the scenes "Every item has been weighed and measured. Upon selection of an item this information is sent to the cart area and is added to an accumulating calculator which adds as you add products to the cart. Approximate dimensions of the parcel are calculated by length, width and height and weight and then added to your invoice as freight.
Australia Post assesses charges for parcels according to their actual or
cubic weight equivalent, whichever is greater. Weights are rounded up
to the nearest kilogram in all calculations.
Dimension restrictions apply to all parcels, including maximum length and girth.
There is a maximum of 20 Kg to each box.
Customer Service
Policy
Heart of the Earth is
committed to providing exceptional customer service and we pride ourselves in quality crystals and gifts.
We endeavour to make sure that all products listed on our website are
currently in stock and pricing is correct.
The item will pass through dispatch within 48hours, if we are unable to
meet this time we shall contact you regarding expected delivery time.
For a standard parcel the expected delivery time is 3 - 10 Business days, this will vary depending upon the delivery location. (outback will take longer)
In the event that an ordered item is
not available or we are unable to fulfil your order we will notify you within 2
business days.
Security Policy
When purchasing from Heart of the Earth, your financial details are passed through a secure server using
the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL
encryption is approximated to take at least one trillion years to break, and is
the industry standard. If you have any questions regarding our security policy,
please contact our customer support centre sale@heartoftheearth.com.au
Disclaimer
Any postage charges are a guide only, and are subject to change at
the discretion of Heart of the Earth. Please contact us for confirmation of all postage rates.
These prices are the prices given to us by our courier and prices are dependent upon location and weight. The location zones are depicted by the courier and a guide.
Once the order has been chosen by our staff we shall contact you with the total invoice cost and freight. Once we have your approval and payment details we will dispatch your items within 24 hours.
* Our courier costs are subject to change without notification*
Maximum weight per package is 25Kg
These prices are for the first 5Kg every 5 Kg over (or part of) will be an additional $3.85
$6.27 for 5Kg
+ $3 package & handling
$8.58 for 5Kg
+ $3 package & handling
$12.05 for 5Kg
+ $3 package & handling
$17.88 for 5Kg
+ $3 package & handling
$24.15 for 5Kg
+ $3 package & handling
$32.51 for 5Kg
+ $3 package & handling
$52.80 for 5Kg
+ $3 package & handling
* Our courier costs are subject to change without notification*
Maximum weight per package is 25Kg
“... I am proud to stock (Heart of the Earth crystals and products) in my business. ...I would thoroughly recommen..
“Heart of the Earth is my first “go-to” when doing my ordering… Being a small business I love g..
